Once an order has been placed unfortunately we are unable to add or amend to an existing order.
You will be charged for the order in full at the time the order is placed.
We endeavour to fulfil orders as soon as possible, but regrettably may not always be able to keep you updated with changes to due dates due to volume of orders.
If you have returned an item for a replacement then we ask that you allow 14 working days for the item to be received back with us and a replacement order processed by our returns department.
No, we are an online only company and all our payments are taken online using a secure application.
Depending on the size and weight of your order, it will either be sent by Royal Mail, DPD or other courier.
lease email us at firstname.lastname@example.org stating your order number, the problem with the product, and whether you would like a refund or a replacement, and we will advise you of further action. It is helpful in the case of damaged products if the customer is able to send a picture showing the fault.
All Credit Card data transmitted between you and our site is protected using strong SSL encryption technology, and we do not store or retain your payment details.
We do not have access to your credit or debit card details.