Frequently Asked Questions
Is it possible to amend my order once I have placed it?
Once an order has been placed unfortunately we are unable to add or amend to an existing order.
Can I place an order over the telephone?
No, we are an online only company and all our payments are taken online using a secure application.
When will I be charged for my order?
You will be charged for the order in full at the time the order is placed.
How will my order be delivered?
Depending on the size and weight of your order, it will either be sent by Royal Mail, DPD or other courier.
If a due date is shown on a product, is it a certainty?
We endeavour to fulfil orders as soon as possible, but regrettably may not always be able to keep you updated with changes to due dates due to volume of orders.
I have received a damaged product, what should I do?
Please email us at firstname.lastname@example.org stating your order number, the problem with the product, and whether you would like a refund or a replacement, and we will advise you of further action. It is helpful in the case of damaged products if the customer is able to send a picture showing the fault.
I have returned an item, how long will a replacement take to arrive?
If you have returned an item for a replacement then we ask that you allow 14 working days for the item to be received back with us and a replacement order processed by our returns department.
Is your site secure?
All Credit Card data transmitted between you and our site is protected using strong SSL encryption technology, and we do not store or retain your payment details.
We do not have access to your credit or debit card details.